Grievances

Grievance Redressal

At House of Darwish, we are committed to providing excellent customer service and ensuring customer satisfaction. If you have any concerns, complaints, or grievances regarding our products or services, we are here to help resolve them promptly and fairly.

How to Submit a Grievance

If you wish to file a grievance, please contact us through any of the following methods:

Email: houseofdarwish.in@gmail.com
Subject Line: Please mention "Grievance" in the subject line for priority handling

When submitting your grievance, please include the following information:

  • Your full name and contact details
  • Order number (if applicable)
  • Detailed description of your concern or complaint
  • Any supporting documents or images
  • Your preferred resolution

Grievance Resolution Process

We follow a structured process to address your concerns:

Step 1: Acknowledgment
We will acknowledge receipt of your grievance within 48 hours of submission.

Step 2: Investigation
Our team will thoroughly investigate your concern and may contact you for additional information if needed.

Step 3: Resolution
We aim to resolve all grievances within 7-10 business days from the date of acknowledgment. Complex cases may require additional time, and we will keep you informed of the progress.

Step 4: Communication
Once resolved, we will communicate the outcome and any actions taken to address your concern.

Types of Grievances We Address

  • Product quality issues or defects
  • Delivery delays or shipping problems
  • Billing or payment discrepancies
  • Customer service concerns
  • Return and refund issues
  • Website or technical difficulties
  • Privacy or data security concerns
  • Any other concerns related to your shopping experience

Escalation

If you are not satisfied with the resolution provided, you may request escalation of your grievance by clearly stating your dissatisfaction in your response. Your case will be reviewed by senior management.

Our Commitment

We are committed to:

  • Treating all grievances with seriousness and respect
  • Maintaining confidentiality of your information
  • Providing fair and transparent resolution
  • Continuously improving our services based on customer feedback
  • Ensuring no discrimination or retaliation for filing a grievance

Contact Information

Grievance Officer: House of Darwish Customer Care Team
Email: houseofdarwish.in@gmail.com
Website: houseofdarwish.in

Phone: +91-XXXXXXXXXX

We value your feedback and are dedicated to resolving your concerns to ensure a positive shopping experience with House of Darwish.